By now we are all aware that eCommerce is booming and it should be. It is a nice way to earn some extra money around or base your entire life and finances around this business.
eCommerce has been around us for a while now and over time we have all seen it develop into something that can truly sustain you as an individual and make you into a successful businessman or woman. Thanks to several platforms what was once deemed to be very difficult to set up and run are now made piece of cake and basically, anyone with basic or average knowledge of computers and apps can manage their own eCommerce business successfully.
To make it in this business you need a few things set up properly. One is your shop, other choosing a niche that will allow you to breath at the start and that will have a relatively high demand for what you are offering and lastly but not least you need a good delivery service because what good is your product and the stocks you have of it if you can ship it where you need to and when you need to.
Today is the day that we will tell you a bit about signs that show your eCommerce business is in dire need of a better shipping strategy and solution and if you want yours to move like it should check out fulfillbot.com and see if they can help you sort your problems.
1. Your shipment hasn’t arrived or is late
This is your number one sign and you shouldn’t ignore it. To be perfectly honest some people will lie just to spite you or to create a bad name for your business but those lies are short-lived because you can always check when and if something arrived where it should. When a legit customer informs you that your product hasn’t arrived at all or is late, you should react immediately. Postponing this issue will create even more of the same ones and before you know it an avalanche of bad reviews and unsatisfied customers are piling up. Whenever you get more than one complaint about something not being delivered or being too late then you have to rethink your shipping strategy and your shipping solution.
2. Slow shipping
Another plague of the eCommerce business is the fact that your shipping arrives very slowly if it arrives at all. what customers hate more than expensive shipping is a slow one. When leading a business, you need to focus on the needs of your customers. If they can find what they need in your store then they probably need it in their hands as soon as possible. If your current shipping solution is slower then you need to rethink your strategy and opt for one that can guarantee you that your goods will arrive where they need to in the least amount of time.
When searching for a shipping solution for your eCommerce business you need to take into consideration the price of shipping. If the shipping costs go over the price of the product you are selling then there is no reason for someone to opt to buy it from you. In this case, you will need to either lower the price of your product or go with the flow and see if any of your customers decide to pay for what you are asking for shipping. Whatever of these two situations is the case it will not be good for your store. You need to find a highly affordable shipping solution where you won’t be losing money on your products to sell them and where your customers won’t rip their hair out because the shipping for a trinket that costs $5 is $7.50.
4. Copying bigger businesses
If you are trying to copy bigger and better then you try to find a solution that will back you up in that feat and that will deliver on their promise. What we see more and more is eCommerce businesses trying to incorporate 2-day shipping or same-day delivery. Now, this is hard to accomplish when you are a small business trying to break through and it is even harder if you opt for a shipping solution that can’t fulfil that promise. There isn’t anything more frustrating than making a promise of same-day delivery and not delivering on that. Try and hunt down a solution that has the experience and can vouch for their actions but that will not break your bank while doing so.
5. Shipping insurance
Another important thing is shipping insurance and if your business, meaning the shipping solution behind your business, isn’t offering any sort of insurance then you should think about upgrading or switching the shipping company. The fact is that we have all grown accustomed to certain things that spoil us and we all like to know that what we ordered will come, or that it will be insured if something happens to it along the way. This is how you protect your customers base and allow them to trust you when their affairs are in your hands.
6. Shipment tracking
Another highly important thing, especially if you do a lot of overseas shipping is the tracking feature. If you have this in your eCommerce business then you are sending a message of a highly professional and sophisticated place that cares about its customers. Letting me as a buyer and a customer know when has something started its journey to me, and where it is at any moment in time gives, not only me but every other shopper a boost of confidence and some sort of security. If your current shipping solution does not offer this feature you should think about finding one that does because not that it is a neat thing to offer to your customers but it is a safety feature where, even if you don’t catch it, your customers can react in time by contacting you and dealing with a certain situation before it becomes worse.
So, as you could see we listed some relatively important signs, out of many out there, that is your sure-proof that you need to either change or up your game when it is regarding your shipping strategy. This is a very important part of your business and it shouldn’t be dated. To make things understandable, this is one thing that you constantly need to find better solutions for if you want to be successful.