Customer service plays one of the key roles in developing and maintaining a successful business.
Comprehending the needs of customers, efficiently dealing with problems and complaints that may occur, as well as courteously treating customers are all signs of good customer service which in return increases the satisfaction and loyalty of consumers and ensures bigger earnings and a good reputation.
In today’s fast-paced life, people have shifted from using traditional media, to online services that enable faster and round-the-clock consumption of entertainment and news.
Online streaming services are abundant today, but with over 148 million paying users, Netflix remains on top. Original content, an understanding of the likes and dislikes of users, and availability might be some of the reasons for this.
So, it might be quite frustrating and stressful if you’re trying to watch your favorite TV show or a movie you have been looking forward to watching, but suddenly experiencing problems with the website or app.
Here are some ways you can quickly and easily contact Netflix’s customer service:
1. Calling Over the Phone
Dialing the number 1-866-579-7172 free of charge will give you a chance to contact one of the Netflix Help Center representatives, granted that you might be put on hold for a certain amount of time, depending on traffic.
If you have a Netflix membership, you might get faster service by acquiring a service code. To do that, open your Web browser and go to the Netflix website. Enter your login information and go to your profile. Scroll to the very bottom of the page, and you’ll find a ‘Service Code’ button. Clicking on it will give you a number which you can use to contact their Help Center. The registered response time is one minute.
You can learn more about this feature by visiting this website.
2. Using the Mobile App
Open the Netflix app on your smartphone or tablet and login in if you aren’t already. At the bottom right corner of the screen, you will see a ‘More’ tab. Click on it and find the ‘Help’ option which will then redirect you to their customer service page. At the bottom of the screen, you will find the call button and you’ll be able to contact Netflix Customer Service for free using your internet connection.
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3. Find Help Online
Following the same steps from the second example, you can go to their customer service page on the app, but instead of calling, you can choose the first option from the list ‘Help Center’ which will take you to a website with the most commonly asked questions and solutions to the most common problems. There is even a search option which enables a quick and efficient way of finding the answer that you need from their broad base of knowledge.
4. The Live Chat Option
You can access this option by opening Netflix in your Web browser. Once you log in, go to the bottom of the page and click on the Help Center tab. In the bottom right corner, you will find the ‘Start Live Chat’ option and you should get a response from the agent in approximately one minute.
The Live Chat option might be useful if you’ve already tried troubleshooting on your own but couldn’t solve the problem since the agent might provide you with additional solutions that you couldn’t find on the website.
Based on the variety of help options and the quick response time, there is no doubt that Netflix is doing it right when it comes to providing fast, efficient and quality customer service.