Even since men have dealt in customer service, they have come to value the opinions of their customers. The key to success when it comes to business is taking feedback and polishing and working harder on the negative. However, what most businesses did not pay much heed to until recent times is the feedback of its employees. The ones who did value employee feedback have shown incredible improvements in the growth of not only the company but also the ones working for it. They have set an example for smart employers to follow.
One thing that keeps a lot of employers from taking feedback from their employees is the fact that conducting a program to take in feedback can be quite resource intensive and might consume a lot of time and money. This is when modern technology and intelligence come to be every smart employer’s savior. With a tool like 360-degree feedback, there is no hassle when it comes to taking your employees’ feedbacks.
Img source: purposebuiltsoftware.com
Contents
What is Employee Feedback?
Employee feedback is the information provided by your employees about whether they are satisfied or dissatisfied with their work and their general experience with your company. Their opinion is a resource for you as an employer to adjust the system for the satisfaction of your employees. A satisfied and happy employee will obviously be loyal to your firm and work as your team member to boost the profits and proficiency of the company.
How 360-degree feedback works
If you are wondering how a mere tool can do such a massive job even on a large scale then here is your answer. The tool works efficiently in the following steps.
Img source: upraise.ioStep 1: Survey Creation
- You may either choose a Survey Template that is already available with the tool, or you can customize it to your preference and organizational needs. This is a lot easier and less time consuming than creating your own template from scratch.
- You can add the participants whom you want to participate in the survey.
- Just so you do not forget anything owing to your busy schedule the tool lets you set reminders.
Step 2: Managing the Survey
- You can have a look at the status of the survey from your computer screen itself at any time of the day.
- You can also track the status of all respondents and add more in case you want to. You may also send ad-hoc reminders to people who might not have the taken the survey yet.
Step 3: Taking Feedback
- The participants whom you have chosen to take feedback from will receive a no-fuss email with the survey template in it. They can fill it in their own suitable time without having to stop their work.
- They may also halt and come back to the survey later and give their feedback. So there is no chance of hampering their work. The tool will save their responses automatically even if they leave the survey midway.
Step 4: Analyse and be wise
- Once the survey is completed you can have your team analyze it and find out the areas you need to improve and work on, the qualities of the firm they are happy with, the opinions of your employees and a lot more.
Img source: propelconsult.com
How Feedback Makes a Difference
If you are still not convinced about the tool and how taking your employee’s feedback may help you grow then here are six reasons why you should consider getting the 360-degree feedback tool immediately for your firm.
- Employer feedback helps improve working conditions
When you start a business, you set the working conditions for your employees according to what feels right to you because you have little information on what works for your employees. Once you have kick-started your business, the feedback tool will fetch you information that will help you decide how to set the working condition to make it better for your employees.
- Better working condition translates to better productivity
When your employees get to work in an environment which feels comfortable and safe, they have the opportunity to work at their best mode. This, in turn, boosts the productivity of your company.
- Collecting employee feedbacks show that you value their opinion
When your employees give you their feedback and see you take it seriously and bring a positive change, then they will have more faith in your firm. They will feel heard and have a sense of loyalty towards your company which is hard to achieve for every employer.
- Feedback help in improving your employee retention rate
When your employees are happy and know that your company cares for their well-being, it instills in them a sense of responsibility and love for the company. This is exactly why they will not look for better offers from different companies. Remember that training new employees not only takes a lot of your resources but also acts as a low key set back to the productivity of your business.
- Gives you the opportunity to work on the flaws of the company
Once the survey gets analyzed, you might find areas that require your attention and work which you would have been oblivious about if the survey had not been in the scenario. When you work actively and efficiently on the flaws of your company, then you reach closer to perfection which obviously means greater profits.
- Gives you the confidence to push further
The survey not only shows what is lacking but also shows what you are doing right. This will give you a lot of motivation to work on the same lines and push further. You will also be able to find out new and innovative ways to work on your flaws if you learn from your successes.
All of this together contributes to making your business a success. Now that you know how much employee feedback is worth, make sure to take necessary steps!
