The Importance of Good Communication in the Workplace

Boris Cumboby:


Communication is everything, isn’t it? Especially nowadays, when even a friendly message isn’t friendly enough without an emoticon. Similarly, at work, it is not always easy to create the perfect balance in communicating or transfer your ideas clearly, no matter how obvious our explanation may seem to us. Excellent communication benefits work in more than one way, while its lack is also severely felt. Here is how a company can make huge progress thanks to great communication, and some ways of achieving it.

Better client rapport

Any business which has direct contact with their clients is fully aware of conversing skills. Retailers know only too well that establishing the special rapport between them and the customers is the job half done. Good communication inspires trust and confidence with the brand, thus making it easier to make a positive decision about the purchase. However, striking the right balance is essential, and most challenging, too. Generally, salespeople have the reputation of being too pushy, mostly for using the wrong sales tactics, and that is not something you wish for your business.

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Engaged employees

The easiest way to boost your production is by making your employees genuinely interested in what they are doing. Do not fool yourself about the prospect of employees that simply love doing their job and can’t wait to get to work. If you truly wish to ignite that spark in your workers and make them more enthusiastic about their tasks, then you had better explain the long and short term goals appropriately.

When they understand the purpose of their work and are able to interpret the results clearly, employees will always deliver. Admittedly, no one is motivated to do their best if they do not see the point of investing effort.

Talents revealed

Excellent communication is a tool for encouraging workers to do their job better, and it will also entice some of them to stand out. Managers will be able to recognize their talents and react accordingly. If an employee is convinced their feedback and ideas will be clearly understood, they are more prone to thinking creatively and expressing their ideas. In this way, you could be preparing them for higher managerial positions, too.

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Similarly to the previous advantage, good office communication will take care that any problems are solved quickly and easily, or avoided even. A team will tackle the challenge with greater skills if they interact in the right way.

In contrast, terrible presentations, poorly written emails or simply bad verbal skills may result in the following:

Experiencing negative emotions – the workers may feel disrespected or neglected, which motivates them to look for other engagements. Moreover, it adds to the overall atmosphere and may cause delays in production.

Conflicts – between the workers themselves, or the employees and their managers. Either way, the company is at a loss.

Constant delays – if an employee has failed to attend the training, for the new communication software, for instance, this will eventually create chaos and misunderstanding. Therefore, it is crucial to identify the communication patterns that are commonly used.

Now, let’s take a look at how you can boost workplace communication and your business in general:

Counseling course – completing a certified course would enable you to acquire practical techniques which could do wonders for your team. This kind of professional advice will enable you to communicate more effectively with clients, sponsors or co-workers. Ideally, look for a course that also offers a practical, work placement component, which is often an invaluable addition to your professional experience.

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Strategic team building – team building activities have become a must for a reason. They are an opportunity for employees to bond and feel more at ease when communicating with colleagues. What is more, this is a perfect opportunity for managers to gain insight into how well workers understand given tasks.

Business software – new, updated software can indeed do wonders for a company. Should you choose the software recommended for your industry, you could benefit from it in more than one way. Messages would be exchanged more quickly, any rescheduling would be done on time, and everybody would be notified. Of course, proper employee training is needed.

Finally, what you should do first is to estimate the current state of your workplace. Take a good look around your office, and see which particular segments need improving. Then, pick some of the communication improving techniques we have laid out for you, and the situation is bound to improve.

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